Операторы иногда жалуются на звонки,которые обрываются в самом начале разговора - то есть оператор берет трубку-а там тишина и короткие гудки.
IPCC 5.0, в отчетах Historical reports видно такие звонки - они попадают в отчет Abandoned calls, в отчете видно,что данному звонку уже присвоен оператор из очереди, но видно что разговор длится 1-2 секунды. Такие звонки возникает иногда, несколько раз в день,не регулярно.
Кто умеет читать логи ipcc - подскажите, пожалуйста!

В логах IVR следующее:
Звонок доходит до такого момента в логах - я так понимаю,это трансфер до агента, у агента звонит телефон:

12836006: May 05 07:31:56.308 NOVST %MIVR-SS_CM-7-UNK:ConnectingFlag is set true, call contact: 3369746/1
12836007: May 05 07:31:56.308 NOVST %MIVR-SS_CM-7-UNK:RmCm contact 20146962[3369746/1] (33093) .setProcessSessionCancelledExecuted(false)
12836008: May 05 07:31:56.308 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269, transfer(1832, 15000, ACKNOWLEDGED)
12836009: May 05 07:31:56.308 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
12836010: May 05 07:31:56.308 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received
12836011: May 05 07:31:56.339 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269, TerminalConnection to Terminal: CTI_1560 is HELD
12836012: May 05 07:31:56.339 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269 Got ConsultCallActive, ConnCreatedEv, ConnConnectedEv, CallCtlConnInitiatedEv, TermConnCreatedEv CTI_1560, TermConnActiveEv CTI_1560, CallCtlTermConnTalkingEv CTI_1560, events on the AddressCallObserver.
12836013: May 05 07:31:56.339 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= ConsultCallActive
12836014: May 05 07:31:56.339 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= ConnCreatedEv
12836015: May 05 07:31:56.339 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= ConnConnectedEv
12836016: May 05 07:31:56.339 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= CallCtlConnInitiatedEv
12836017: May 05 07:31:56.339 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= TermConnCreatedEv CTI_1560
12836018: May 05 07:31:56.339 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= TermConnActiveEv CTI_1560
12836019: May 05 07:31:56.339 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= CallCtlTermConnTalkingEv CTI_1560
12836020: May 05 07:31:56.339 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269 Got CallCtlConnDialingEv, events on the AddressCallObserver.
12836021: May 05 07:31:56.339 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= CallCtlConnDialingEv
12836022: May 05 07:31:56.339 NOVST %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=172.16.26.15,port=52140,localport=42027] Msg is {length=12 type=QUERY_AGENT_QUEUE_STATISTICS_REQ,invokeId=131428, agentID=CDS04 }
12836023: May 05 07:31:56.339 NOVST %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { QUERY_AGENT_QUEUE_STATISTICS_CONF }
12836024: May 05 07:31:56.339 NOVST %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=QUERY_AGENT_QUEUE_STATISTICS_CONF,invokeId=131428, agentID=CDS04, callsInQueue=0, oldestCallInQueue=0 to socket: Socket[addr=172.16.26.15,port=52140,localport=42027] }
12836025: May 05 07:31:56.339 NOVST %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { QUERY_AGENT_QUEUE_STATISTICS_CONF to Socket[addr=172.16.26.15,port=52140,localport=42027] }
12836026: May 05 07:31:56.355 NOVST %MIVR-SS_TEL-7-UNK:CallID:52610 MediaId:3369788/1 Task:30000077331 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received
12836027: May 05 07:31:56.355 NOVST %MIVR-SS_TEL-7-UNK:CallID:52610 MediaId:3369788/1 Task:30000077331 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received
12836028: May 05 07:31:56.355 NOVST %MIVR-SS_TEL-7-UNK:CallID:52610 MediaId:3369788/1 Task:30000077331 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received
12836029: May 05 07:31:56.386 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= CallCtlConnEstablishedEv
12836030: May 05 07:31:56.386 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269 Got CallCtlConnEstablishedEv, ConnCreatedEv, events on the AddressCallObserver.
12836031: May 05 07:31:56.386 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= ConnCreatedEv
12836032: May 05 07:31:56.386 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269 Got ConnInProgressEv, CallCtlConnOfferedEv, events on the AddressCallObserver.
12836033: May 05 07:31:56.386 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= ConnInProgressEv
12836034: May 05 07:31:56.386 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= CallCtlConnOfferedEv
12836035: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call:20147037 [3369821/1], address 1560, calling party 1560, and called party 1832
12836036: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallCtlConnEstablishedEv received for call 20147037 [3369821/1] and agent null being ignored because orig isn't a logged in agent
12836037: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnRingingEv received for call 20147037 [3369821/1] and agent EREG-02
12836038: May 05 07:31:56.386 NOVST %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(3369821/1) returns null
12836039: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:classifyCall: 3369821/1 1832
12836040: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:contactInfo is null
12836041: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:classifyCall 3369821/1 Rsrc: EREG-02 CallingAddr: 1560 LRAddr:null Type:PrimaryConsult(1)
12836042: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:Processing msg: SessionOfferedMsg (Rsrc:EREG-02 ID:3369821/1 Type:PRIMARY CONSULT)
12836043: May 05 07:31:56.386 NOVST %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(3369746/1) returns 20146962 [3369746/1]
12836044: May 05 07:31:56.386 NOVST %MIVR-SS_CM-7-UNK:conferenceQueued flag is: false call contact: 3369746/1
12836045: May 05 07:31:56.386 NOVST %MIVR-SS_CM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.CMFireContactPresentedEventReqMsg Contact52579
12836046: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:Rsrc: EREG-02 Contacts:Contact ID:20146962 [3369746/1] Contact Class:IAQ App Contact Id:52579
12836047: May 05 07:31:56.386 NOVST %MIVR-SS_CM-7-UNK: IEF Contact ID: [3369746/1] 20146962 ContactEventsGenerator: Posting the ContactPresentedEvent Resource Rsrc Name: EREG-02 ID:EREG-02 IAQ Extn:1832 contact type PRIMARY CONSULT Secondary call ID 3369821/1 session 16000056498 session seq num 0 isRedirectFromWF false
12836048: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:Rsrc: EREG-02 PrevState: AVAILABLE PrevStateSet:true
12836049: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD ER_CSQ:
12836050: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 1832:false
12836051: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 3832064623:false
12836052: May 05 07:31:56.386 NOVST %MIVR-SS_RM-7-UNK:isCTIRoutePoint, addr: 1832:false
12836053: May 05 07:31:56.386 NOVST %MIVR-ICD_CTI-7-UNK:EventHandler: posting {CALL_DELIVERED_EVENT: Socket:Socket: null monitoredDeviceDN:1832, connectionCallID: 20146962, skillGroupNumber: 4, serviceNumber: 5, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 1832, alertingDeviceID: 1832, callingDeviceID: 3832064623, calledDeviceID: 1832, lastRedirectDeviceID: null, secondaryCallID: 20147037, ani: null, dnis: null, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null } to outboundQ
12836054: May 05 07:31:56.386 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269 Got ConnAlertingEv, CallCtlConnAlertingEv, events on the AddressCallObserver.
12836055: May 05 07:31:56.386 NOVST %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CALL_DELIVERED_EVENT }
12836056: May 05 07:31:56.386 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= ConnAlertingEv
12836057: May 05 07:31:56.386 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= CallCtlConnAlertingEv
12836058: May 05 07:31:56.386 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultCallObserver RINGING
12836059: May 05 07:31:56.386 NOVST %MIVR-SS_TEL-7-UNK:Call.transferStarted(1832) JTAPICallContact[id=52579,implId=3369746/1,state=STATE_ANSWERED_IDX,inbound=true,App name=Registratur,task=30000077269,session=16000056498,seq num=0,cn=3998,dn=3998,cgn=3832064623,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=3998,rou
te=RP[num=3998],TP=1560]
12836060: May 05 07:31:56.386 NOVST %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CALL_DELIVERED_EVENT, monitorID: 0, peripheralID: 1, peripheralType: 21, connectionDeviceIDType: 0, connectionCallID: 20146962, lineHandle: 65535, lineType: 3, serviceNumber: 5, serviceID: -1, skillGroupNumber: 4, skillGroupID: -1, skillGroupPriority: 0, alertingDeviceType: 76, callingDeviceType: 0, calledDeviceType: 76, lastRedirectDeviceType: 65535, localConnectionState: 2, eventCause: 22, connectionDeviceID: 1832, alertingDeviceID: 1832, callingDeviceID: 3832064623, calledDeviceID: 1832, lastRedirectDeviceID: null, secondaryConnectionCallID: 20147037, ani: null, dnis: null, userToUserInfo: null, dialedNumber: null, callerEnteredDigits: null, callVar1: null, callVar2: null, callVar3: null, callVar4: null, callVar5: null, callVar6: null, callVar7: null, callVar8: null, callVar9: null, callVar10: null, wrapupData: null to various sockets }
12836061: May 05 07:31:56.386 NOVST %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=172.16.26.15,port=52151,localport=42027] CID: 20146962 }
12836062: May 05 07:31:56.386 NOVST %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=172.16.26.15,port=52140,localport=42027] CID: 20146962 }
12836063: May 05 07:31:56.386 NOVST %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CALL_DELIVERED_EVENT to Socket[addr=10.205.3.7,port=49238,localport=42027] CID: 20146962 }

Но потом в логах ничего нет, взял ли агент трубку или нет - я так понимаю должно появится слово TALKING-такого нет. И следующие сообщения уже такие:

12836322: May 05 07:31:56.699 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269 gets TermConnDroppedEv, meta code:132, cause code:100
12836323: May 05 07:31:56.699 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269, TerminalConnection to Terminal: CTI_1560 is DROPPED, 3369746/1
12836324: May 05 07:31:56.699 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 is removed from call session mapping in Session[id=001-0x3b9ad7cb2,parent=null,active=true,state=SESSION_IN_USE,time=1304555463541], result:true
12836325: May 05 07:31:56.699 NOVST %MIVR-SS_TEL-7-UNK:Call.abandoned() JTAPICallContact[id=52579,implId=3369746/1,state=STATE_ABANDONED_IDX,inbound=true,App name=Registratur,task=30000077269,session=16000056498,seq num=0,cn=3998,dn=3998,cgn=3832064623,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=3998,rou
te=RP[num=3998],TP=1560]
12836326: May 05 07:31:56.699 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269, transfer interrupted, com.cisco.app.impl.ContactInactiveInterruption: Contact id: 52579, Contact terminated remotely
12836327: May 05 07:31:56.699 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultCallObserver():Received msg from original call Interrupted
12836328: May 05 07:31:56.699 NOVST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:52579 MediaId:3369746/1 Task:30000077269, ConsultEvent= CallObservationEndedEv
12836329: May 05 07:31:56.699 NOVST %MIVR-SS_TEL-7-UNK: Got ConnDisconnectedEv, CallCtlConnDisconnectedEv, events on the AddressCallObserver.
12836330: May 05 07:31:56.699 NOVST %MIVR-SS_TEL-7-UNK: Got TermConnDroppedEv CTI_1560, CallCtlTermConnDroppedEv CTI_1560, ConnDisconnectedEv, CallCtlConnDisconnectedEv, CallInvalidEv, events on the AddressCallObserver.
12836331: May 05 07:31:56.699 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269, released TP[type=Cisco CTI Port,id=40,implId=1560,active=false,state=IDLE] from 3998, and releasing udpPort 30004
12836332: May 05 07:31:56.699 NOVST %MIVR-SS_TEL-7-UNK: Got CallObservationEndedEv, events on the AddressCallObserver.
12836333: May 05 07:31:56.699 NOVST %MIVR-SS_TEL-7-UNK:CallID:52579 MediaId:3369746/1 Task:30000077269 com.cisco.jtapi.TermObservationEndedEvImpl received
12836334: May 05 07:31:56.699 NOVST %MIVR-SS_CM-7-UNK:ConnectingFlag is set false, call contact: 3369746/1